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Mandel Group leasing centers will be closed on Memorial Day Monday, May 30.

Portfolio Maintenance Services Manager


Mandel Group, Inc. is hiring for a corporate level, Portfolio Services Manager, with responsibility and focus on training apartment community maintenance team members in technical skills needed to succeed in their positions, as well as to enhance and improve maintenance processes on-site to meet company expectations. This position will also have oversight for capital and non-routine improvement projects.

The Portfolio Services Manager is a critical contributor to our success in achieving our Corporate Purpose, living our Mission and honoring our Core Values. The Portfolio Services Manager fosters and promotes company morale and culture. They focus on our maintenance team members by growing careers for team members within Mandel.

Functional responsibilities include, but are not limited to:

  • Assisting, developing, reviewing, creating and implementing on-site policies and procedures to enhance NOI, performance, core values and safety on-site;
  • Recommending, developing, executing and monitoring capital and non-routine improvement needs and projects on-site at our apartment communities;
  • Assisting Maintenance Supervisors with property-level management of capital and non-routine improvements when scope is too large or complex for Maintenance Supervisor;
  • Executing companywide apartment service contracts;
  • Assisting with budget preparation;
  • Monitoring maintenance related Key Performance Indicators for assigned portfolio of properties;
  • Performing maintenance property inspections to ensure Mandel maintenance standards are adhered to on-site;
  • Monitoring, forecasting and providing recommendations for common expenditures at a companywide level for maintenance related needs;
  • Developing and training maintenance team members for future success, including participating in onboarding of maintenance associates;
  • Researching, developing and implementing new programs to continually enhance maintenance operations at Mandel;
  • Maintaining own technical skills and assisting on-site in emergency situations.

While this position does not regularly have direct supervisory responsibilities, the Portfolio Services Manager does interact with on-site team members and may oversee work of floating maintenance associates. As such, candidates for the Portfolio Services Manager should have experience in coaching, training and overseeing team members. The position requires knowledge of and the ability to use Microsoft software programs such as: Office (Word, Excel, Outlook) and Office365. The candidate should be comfortable researching, analyzing and coming up with feasible recommendations to address areas of improvement within the maintenance operations.

If you’re looking for your next challenge in maintenance and have the desire to improve operations at apartment communities, this may be the right fit for you. Join Mandel’s team of dedicated professionals and apply today!

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I certify that the information contained in this application is correct to the best of my knowledge. I understand that any misstatement or omission of information is grounds for dismissal. I understand that my employment and compensation shall be "at will" and can be terminated by the employer or employee with or without cause. I further understand that the application form does not bind the employer or applicant/employee to any specific terms, conditions or period of employment and that any oral statements or promises to the contrary are not binding upon the employer. All such statements must be made in writing and signed by an officer of the employer.