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Customer Account Manager


Mandel Group, Inc.

Mandel, a 2022 Top Workplace and leader in residential property management, has an opening for a full-time property management Customer Account Manager working in Milwaukee, WI.

As the Customer Account Manager, you will focus on improving and maintaining the onsite accounting operations, including working on accounts receivable, collections, renewals, etc., for a set portfolio of communities. You will follow the proper Mandel accounting and management protocols, ensuring accuracy across the company. The Customer Account Manager is organized, detailed, and promotes business ethics and fairness in their management practices. Emphasis is placed on performing well in administrative functions for onsite property management accounting functions.

The position will require you to interact with residents, vendors, and all internal team members to ensure top-notch customer service and research of ledger questions. The ability to anticipate needs is a necessity.

Day-to-day duties may include:

  • perform rolling audits of all move-in to check for agreement between lease document and scheduled charges;
  • process all delinquent accounts and evictions;
  • maintain former account collection practices according to Mandel’s policies and manage respective collection agency relationships;
  • enter collection payments;
  • perform rental account write offs;
  • accurately and rapidly complete the final move-out accounting for all move-outs;
  • accurately and rapidly prepare all lease-renewal paperwork;
  • report unusual or extraordinary circumstances uncovered through audits and review of ledger or through the work you perform;
  • provide consistent and thorough communication related to the status of resident accounts to Community Managers and Senior Portfolio Directors;
  • perform other tasks as requested.

Mandel is looking for a motivated, self-starter with prior experience with accounting administration work in residential property management. Prior experience and knowledge of Microsoft Office Suites, including Office365 and Excel, and other general office software and equipment is preferred. Prior experience using a property management software, such as Entrata or Yardi, required.

We are currently looking for someone available to work in person from Monday through Friday, 8 am to 5 pm. This is a full-time position and is benefits eligible.

Grow your career in property management as our new Account Manager with Mandel today!

An Equal Opportunity Employer & Top Workplace 2022

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I certify that the information contained in this application is correct to the best of my knowledge. I understand that any misstatement or omission of information is grounds for dismissal. I understand that my employment and compensation shall be "at will" and can be terminated by the employer or employee with or without cause. I further understand that the application form does not bind the employer or applicant/employee to any specific terms, conditions or period of employment and that any oral statements or promises to the contrary are not binding upon the employer. All such statements must be made in writing and signed by an officer of the employer.